When your film arrives you will get an email stating we received it and when your expected due date is.
What happens if I make a mistake on my order?
When we receive your order, we count totals. If there are any discrepancies we'll refund or re-invoice you the difference. If you pay by card, we will be able to charge the card on file. If you pay through Paypal, we won't be able to charge a card. We'll have to create an invoice and wait for payment. A delay in payment will mean we have to push back your due date.
I bought a prepaid mailer. When can I expect to receive it?
Prepaid mailers will be emailed to the address provided. You have 24 hours to download the mailer before it expires.
When and how will my negatives be shipped back to me?
If you selected SHIP AFTER SCAN you can expect to receive a USPS shipping invoice or receipt 3 days after the order was due. If you sent in multiple orders, it will be based on the order with the due date furthest out. If you selected ARCHIVE, you will receive a USPS shipping invoice or receipt after 90 days. Also please note that shipping charges will be placed when negatives are ready to ship out, not when placing the order. If you pay by card, we will be able to charge the card on file.
Which service should I choose?
We offer various services for film developing – Auto scans, Standard scans, and Premium scans. Auto scans are fed into our Noritsu scanning machine and scanned entirely by the machine. Please note that these scans do not have any custom color corrections. Basic scans of the negatives come with color correction and density corrections in the scanner. You can choose to add feedback from the scanner regarding film choice, exposure, and gear. For Standard scans, you will need to take the scans into an editing program such as Lightroom or Photoshop to have a finished product. Premium scans contain all the features of Standard scans but have the added benefit of having your film edited. With Premium scans, one of our editors will use your color preferences to create a finished, cohesive product. Prices and turnaround time for each service vary. Basic Black and White means there is some density correction in the scanner, but no post-processing. Black and White is a finished product with density correction in post and dedusting.
Shoot Name: This is required, and can be whatever you want to name your order for your records.
Rush: Request a rush fee to get your rolls back the same day we receive it, turned around in 1 day or two days, etc. If there is a discrepancy with your order, it may result in a later due date.
Format and Scan Size: Indicate if your film is 35mm, 120 or 220. There are a few options for scan size: Regular, Large, and UItra. The number next to the scan size indicates the recommended printing size on the short side. So, a regular-size scan we would recommend printing at 8" on the short side. Please note, Ultra's are only available on the Noritsu.
Push/Pull: Pushing and pulling is something that is done in development. The reason one would push/pull is if you under/overexposed your film either intentionally or unintentionally. Pushing increases grain and contrast and is far more common than pulling. We actually don't recommend pulling C-41 film. Pushing/pulling costs $1/per stop.
Scanner Preference: We have two different scanners, Frontier and Noritsu. The difference between the Noritsu and Frontier scanners is subtle but important. The Noritsu is known for its light and airy qualities and its contrast control. We can work in the specific highlight and shadow channels. The Noritsu scanners create warmer scans with peachy skin tones and more emphasis in the red/green channels. Our Frontiers have a naturally beautiful contrast, and it handles underexposed images better. The contrast control on the Frontier is very minimal, however, it retains highlight information the best. It can produce golden and neutral tones with its yellow and blue emphasis. The grain structure is more minimal than the Noritsu, which produces grain closer to a digital look.
Select-A-Tech: Our Select-A-Tech program or SAT is where our clients work with the same Technician for each order. There is a one-time $25 enrollment fee and then it's an additional $1per roll and will be applied to the entire order for every roll sent in. If you are a part of the program, select Yes. If you would like to know more, please email info@thefindlab.com.
Color, Exposure, and Contrast Preferences: Choose your preferences based on your desired look. If you are not sure, we'd recommend leaving it at the default which is Neutral across the board.
Feedback: Feedback can be added for an additional $3 per roll. Feedback is given when your files are delivered. Topics for feedback are exposure, film choice, color, preferences, gear-related issues, and metering. Things that are not touched on are composition and subject matter. Proof Print: We do offer proof prints of your film in 4x5, 4x6, 5x5, or 6x4.5. We will choose the size for your prints based on the format of your camera. We will print to aspect ratio so the images are not cropped. Please select if you would like a 1/4" border or no border. For 120 film, it is $5/roll; for 35mm it is $10/roll. Proof prints are shipped out with negatives. SHIP AFTER SCAN should be selected and if not, will automatically be changed to it.
Negative Archiving: We have a fewoptions to choose from. We can hold your negatives for 90 days, then ship all the orders we have received in that time at once (saving you shipping costs). The second option is to ship your negatives right after we scan it. The third option is to destroy your negatives.
Quantity: Enter the amount of rolls you have based on your Format and Size. If you have two formats, for example 35mm and 120, or if you have two services, for example Black and White and Premium, you'll need to fill out multiple forms.
What size are your scans in pixels (72 dpi)?
35MM : R 2035x3035 L 3647x5444 U 4492x6774
645 : R 2285x3035 L 3647x4847 U 4800x6379
66 : R 2435x2435 L 3635x3635 U 4760x4760
67 : R 2435x3035 L 3647x4547 U4815x5902
69 : R 2035x3035 L 3647x5444 U 4492x6774
What size are your scans in inches (300 dpi)?
Regular: 120 - 8” on the short side | 35MM - 10" on the long side Large: 12” on the short side Ultra: 16” on the short side
For example, a Regular 35mm scan would be a 10x15 @ 300 dpi.
Can files be sent as TIFFS?
No. Due to the size of TIFFS and our workflow we no longer offer TIFF files.
How should I package my film to send to the lab?
Our best suggestion is to put your film with the order form in a ziplock bag and ship via the courier of your choice with tracking. We receive packages from FedEx, DHL, UPS, USPS … you name it. USPS has flat rate boxes that are perfectly sized for film orders ranging from a couple of rolls to the massive 3-day wedding celebration. The one thing we discourage is the use of packing peanuts, shredded paper, tinfoil, sending the film loosely in a box, or just putting your film in an envelope.
What is your return policy?
All film, camera, and merch sales are final.
Please address film processing orders to : theFINDlab 170 Mountainway Drive #107 Orem, UT 84058
